Privacy Policy

Freedom Fuels is committed to customer service and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the 10 National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) which govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. See www.privacy.gov.au for more details.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website ffs.khemistry.com.au and from third parties.

We collect your Personal Information for the primary purpose of providing information and services to you as our customer or potential employee. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know.

We do also automatically collect data on our website including logging our visitor’s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged with personal data about specific individuals. Our website may use session cookies when an individual utilises features such as search queries, RSS and flash components.

When you request information via our website, we may need to know some personal information about you. When emailing us, registering for recruitment, subscribing for free news or information we need your e-mail address, name and other limited personal identifiers. Your personal data may be processed to provide information, products and services you request in the form that you require.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose;
with your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take all reasonable steps to ensure that you are made aware of the information provided to us by such third party

Disclosure of Personal Information

third parties where you consent to the use or disclosure; and
where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in customer files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

NPP 6 provides you with the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing.

Freedom Fuels will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing such information.

Maintaining the Quality of your Personal Information

It is an important part of providing our services to you that your Personal Information is up to date. NPP 3 provides that we take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.

It is important that you advise us at the earliest opportunity of any changes to your Personal Information so that our records can be updated.

Policy Updates

This Policy may change from time to time. Our Privacy Policy is available via our head office or on our website to anyone who requests it.

Complaints

You can lodge a complaint with us about any breach of our Privacy Policy and our privacy obligations to you by contacting us. You may also unsubscribe from or opt-out of any of our web based or other services and withdraw consent to use your information at any time by contacting Freedom Fuels Customer Service Centre on 1300 667 202, or use the ‘contact us’ button on our web site. Please note that withdrawing your consent may result in your limited ability to use our website.

Privacy Policy Enquiries

If you have any queries about our Privacy Policy please contact our head office at:
Unit 8, 16 Theodore Street,
Eagle Farm Qld 4009
Australia
Ph: + 61 7 3268 5077
Fax: + 61 7 3268 6477

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